Valentina
2007-02-28 until 2007-03-04 | Bor Saen Villa & Spa, Phang Nga, Bor Saen
What a rip off. The accommodation was the only thing that was ok. There was no information given to you at all about the Resort, activities and facilities. Communicationg with staff was very difficult due to the lack of English. We went to breakfast and we were told that we would be served an American breakfast. A plate of cold pre-cooked fried egg, frankfurts, bacon, ham and potatoes arrived. We requested for orange juice and coffee. We were served orange cordial and Nescafe. We then requested for expresso or perculated coffee and fresh orange juice and were told that it was not part of the breakfast and needed to be ordered and paid for. After a complaint to the Manager, the next day, an egg station was set-up in the breakfast area and we were able to receive expresso and fresh orange juice. For the high price charged, the breakfast is very ordinary. Going to breakfast was a nightmare. There is no Fitness Centre and community pool. A request for an iron and ironing board to House keeping and Reception came with the same response that the Resort hasn t one. This was our seventh trip to Thailand and this was the highest price we paid for a Resort with no services. Some travellers are prepared to pay the high prices in return for service. This commodity was non-existant in this Resort. We were so sceptical about the Resort that we did not want to take any chances in patronising their Spa. We carry bitter memories and will never return.
| Excellent and prompt service. It would be nice if your website would give access to reviews on each Resort to travellers before making any reservations as done on other websites.
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